Delete your Northeum account
Northeum is operated by Morris Digital Ventures LLC. You can request account deletion without installing the app.
Delete from your profile
Sign in and open your profile, select Delete My Account, then follow the permanent-deletion confirmation. Deleting the app from your phone does not delete your account.
Cannot sign in?
Email admin@getnortheum.com with the subject “Northeum account deletion request,” preferably from your account email. We will verify account ownership before taking action. Do not send your password, verification codes, or health records.
What deletion covers
Deletion removes your sign-in account and associated profile, onboarding answers, saved plans, workout and nutrition history, check-ins, coach conversations, optional usage records and Social posts. Profile and progress photos are removed as part of the deletion process. Social media files are queued for background cleanup.
If cleanup fails, the app reports that deletion could not finish. Contact us if this happens. Copies you or other people previously downloaded or shared outside Northeum are not removed from those destinations.
After a photo is removed, cached copies may remain briefly available while delivery caches update. A browser may also retain a copy it previously loaded. Deletion cannot erase copies someone already downloaded, saved or shared outside Northeum.
Private photo backups are stored with Cloudflare for disaster recovery and are scheduled to expire eight days after each backup is created; removal follows the provider cleanup cycle. Deleted photos are excluded from future backups once removed from live storage. Recovery must preserve subsequent account and photo deletions. Other service backups and security records may remain subject to their retention cycles. Contact us for questions about retained information or to request deletion of specific information without closing your account.